> For the complete documentation index, see [llms.txt](https://docs.bulkdelivery.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bulkdelivery.pro/settings/messaging.md).

# Messaging

Custom blurbs seen at time of purchase make for a smooth & transparent customer experience

### Delivery Messaging

This message will appear on your public catalog product pages, just above the volume options for Delivery. By default, the Delivery blurb reads:

> "*Prices include delivery to all addresses in the **@baseZoneName** zone. Additional delivery fees apply to extended zones."* 

*\***@baseZoneName*** populates with the name given to your first created delivery zone, and customers can "View Delivery Zones" in a pop-up window by clicking the link. \*HINT: do not actually include the word "Zone" when naming your first delivery area. 

<figure><img src="https://390601691-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSGniNp8OyOT0CeQIBYz8%2Fuploads%2FIoB6RUwRq58UlGS1kxVd%2FScreenshot%202024-01-21%20at%2012.22.27%20PM.png?alt=media&amp;token=dbc1094c-e311-4fde-8bcb-8d2efe519b8e" alt=""><figcaption></figcaption></figure>

### Pick Up Messaging

*\*only appears if Pick Up Orders are enabled within **Settings**.*

This message will appear on your public catalog product pages, just above the volume options for Pick Up. By default, the Pick Up blurb reads:

"*Order now to reserve this product for pick up at our location. Your purchase will be transmitted to our staff who will facilitate loading your vehicle when you arrive."* For example:

<figure><img src="https://390601691-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSGniNp8OyOT0CeQIBYz8%2Fuploads%2FPXUQkg0ovOg2IAm4uEtx%2FScreenshot%202024-01-21%20at%2012.23.34%20PM.png?alt=media&amp;token=b0a79caa-6e61-4d73-b64a-372633d0e700" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Pick Up Order Instructions.** Below published price is a hyperlink for "Pick Up Details."&#x20;

Here is a good opportunity to provide customers with detailed instructions on how to successfully pick up their material. For example- yard location, hours of operation, and procedural protocol for pick up. Within BDP, either enter messaging directly or link to an External Instructions Page URL back on your website.&#x20;
{% endhint %}

### Privacy Policy and Terms & Conditions

Including a **Privacy Policy** and your company's **Terms & Condition**s on your e-commerce platform is always good practice, particularly when soliciting customer information and capturing credit card payments.

* Within BDP, either enter content directly or link to an external URL, if for instance you already have these pages on your website.&#x20;

{% hint style="info" %}
\*\*HINT: use these pages to enumerate operational rules & procedures, and then create a single [Checkout Disclaimer](/settings/payment-tax-and-disclaimers/checkout-disclaimers.md) that reads "I have read & agree to (Company Name)'s *Terms & Conditions* and *Privacy Policy,"* hyperlinking to the documentation.&#x20;
{% endhint %}

{% hint style="danger" %}
\*\*NOTE: Both *Privacy Policy* and *Terms & Conditions* are ***required*** to implement the SMS Notifications feature via Twilio. Within the United States, [A2P 10DLC campaign registration](/pro-tips/customer-sms-notifications.md#a2p-10dlc-registration) now requires these transparency measures.&#x20;
{% endhint %}