> For the complete documentation index, see [llms.txt](https://docs.bulkdelivery.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bulkdelivery.pro/pro-tips/getting-online-reviews.md).

# Getting Online Reviews

Generating positive online reviews is simply good for business, but they can be elusive. The bulk delivery business is ALL about customer service, but it's hard to appreciate given our big rigs and brutish appearance... so BDP employs friendly communication tools to sweeten the deal. Improve the odds of a satisfied customer leaving a good review by making it *super* easy to do.

When the Driver elects to "Send Customer Thank You + Review Request SMS" (See [Customer SMS Notifications](/pro-tips/customer-sms-notifications.md)) after successful delivery, the customer will receive a final text communication from your company, something like this:

<div align="left"><figure><img src="/files/9m2vybsqdEfpOZlF12FN" alt="" width="375"><figcaption></figcaption></figure></div>

You just need to find your Google and Facebook Links and enter them into BDP.&#x20;

Find simple directions from Google on how to obtain your link from your Google Business Profile:

{% embed url="<https://support.google.com/business/answer/3474122?hl=en>" %}

To find your Facebook Review Link:

1. Go to your business's Facebook Page
2. Find the Reviews Tab
3. Copy the URL

Once you've got your links, enter into to [**Settings > Notifications > Messages**](/settings/notifications.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bulkdelivery.pro/pro-tips/getting-online-reviews.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.